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To create your own chatbot:
1
Identify your business goals and customer needs.
2
Choose a chatbot builder that you can use on your desired channels.
3
Design your bot conversation flow by using the right nodes.
4
Test your chatbot and collect messages to get more insights.
5
Use data and feedback from customers to train your bot.
How do bots work? A computer bot follows precise rules and instructions to accomplish its tasks. Once activated, bots can communicate with each other or with humans using standard network communication protocols. They operate continuously to perform programmed tasks with very little human intervention.